In my family’s case, we were truly impressed by how videoconferencing, which can be so enervating in our daily work lives, enabled us to celebrate my dad’s full life in a beautiful and moving way.
If you have to arrange a memorial service on a video platform, here are some tips.
We purchased a one-month subscription to Zoom Pro (right now it’s $14.99 a month and you can cancel at any time). It allows for up to 100 participants (other plans allow for more, at additional cost), with unlimited meeting time, and stores a recording in the cloud. We’re glad we did. If we had had to limit the time of the event, we would have missed many moving contributions from participants.
Identify Someone to Handle Logistics
Because I created the account, I was the de facto meeting host. In hindsight I wish I had handed the role to my 17-year-old daughter, a digital native. Responsibilities include admitting people from the waiting room; muting all mics as appropriate; unmuting the officiant or other speakers; troubleshooting technical issues; providing assistance to guests; and passing messages along to family members in the chat box. Introduce the tech host at the beginning of the service, so people know whom to contact for help.
Familiarize Yourself With Platform Settings
The back end of video platforms have settings that can be tricky if you are new to them, especially if it is an emotional event. The host can go through the “toggle” switches in advance to figure out how to mute people upon entry or enable the waiting room, a security feature that keeps guests in a queue until the host admits them.
Who Will Lead?
Our virtual memorial succeeded, in part, because the rabbi wasn’t thrown off by the difficulties inexperienced Zoomers had muting themselves at the start. When the service segued into the shiva, my mother moderated — greeting people and making sure everyone who wanted to offer a remembrance had the chance to do so.
Plan a Dry Run to Anticipate Issues
Schedule one or more short practice sessions to work out kinks and make sure you’re on the same page about various roles. Some participants at our event were complete Zoom novices, fearful of missing the eulogy, and self-conscious about holding up the program as they attempted to mute as requested. We recommend offering tips to guests about logging on and off; muting and unmuting; switching screen views; and using the chat function — either along with the invitation, or on request ahead of the event. Don’t assume that everyone will be joining with up-to-date devices.
We sent an email to notify friends and relatives of my dad’s death and of the Zoom event, including a link and password. Each of our family members compiled and distributed our own lists. You can also use Zoom to send email invitations.