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Wiping smartphones, fighting malware and Sprint’s new mobile security service

Q:  Do Sprint and others have anti-spyware and anti-malware on phones? Please remind people not to buy phones from door-to-door salespeople. People are selling old phones, they are not cleared, they are redistributing spyware. ~ Janet

Tech+ Janet has a good tip: If you’re buying a used phone, make sure it’s clean. Run the “Factory reset” feature to restore the phone back to the way the manufacturer originally sold it. For Android devices, “a factory reset erases all data from the device,” according to Android’s help page on how to reset a device. The steps are listed at dpo.st/androidreset.

Ditto for iPhones and iOS devices, though Apple gives users the option to restore contacts, calendars and other settings in the process. Details are at dpo.st/iphonereset.

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