Facebook to Acquire Start-Up Kustomer as It Faces Antitrust Glare

Facebook said Kustomer’s software could help support millions of business conversations, making it easier for customer support representatives to view and service the interactions. In particular, Facebook’s WhatsApp messaging app, which has more than one billion users, has expanded to business messaging services. In recent months, WhatsApp built a special …

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On TikTok, Fans Are Making Their Own ‘Ratatouille’ Musical

With Broadway and theaters across the country idle because of the coronavirus, some actors, producers and prop designers have found an unlikely outlet for their talents: a musical version of the animated film “Ratatouille” that is playing out in exuberant 60-second increments on TikTok. Starting last month, thousands of TikTok …

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Opinion | It’s Time for a Woman to Run the Defense Department

President-elect Joe Biden has begun to announce his intended cabinet nominees, and it’s an impressive and diverse group: his picks include an experienced African-American diplomat for ambassador to the United Nations; the first Latino nominated as homeland security secretary; and the first woman tapped to serve as director of national …

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