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Mitsubishi goes ahead with 10-year warranty despite the ACCC’s final approval still pending

Mitsubishi has announced it is forging ahead with its 10-year warranty on new vehicles serviced exclusively at its dealerships, despite the Australian Competition and Consumer Commission yet to give its tick of approval.

As reported last month, the ACCC was considering Mitsubishi’s proposal as Australian Conumer Law makes it illegal for car makers to void a warranty if an owner services their vehicle at a recognised independent dealer and abides by the manufacturer’s servicing schedule.

It was taking submissions on the matter up to October 2, however Mitsubishi announced a day earlier it was proceeding with the offer.

A spokesperson told WestWheels it would abide by any ACCC rulings which may come.

Under the new program, Mitsubishi buyers will have a five-year, 100,000km warranty regardless of where they service their vehicle, which goes against the grain as many manufacturers offer unlimited kilometre deals.

However, if buyers service their cars at a Mitsubishi dealer, they will be covered for 10 years and 200,000km.

In recent years, the brand has regularly offered a seven-year warranty to lure buyers, without committing to it permanently.

The warranty is available to private buyers and small businesses with less than five vehicles and applies to Mitsubishi’s entire range.

It can be transferred to new owners once sold.

Mitsubishi marketing and operations director Rob Nazzari said customers had access to a good warranty regardless of where they serviced their vehicle.

“Every Mitsubishi already has at least a five-year warranty,” he said.

Australian-made Mitsubishi Magna.
Camera IconAustralian-made Mitsubishi Magna. Credit: FotoSleuth.Wikimedia Commons

“This new 10-year extended warranty puts owners in control.”

Also part of the program — which isn’t subject to ACCC approval — is 10-years/150,000km of capped price servicing, with 12-month/15,000km intervals.

Unlike the warranty, owners are able to go in and out of the capped price servicing deal should they choose to service their car at a non-Mitsubishi dealer.

Buyers will also get four years of roadside assistance but only if they service at a dealer.

It’s a similar arrangement as other manufacturers, however most offer at least five years.

The announcement came as Mitsubishi Australia celebrated its 40th anniversary in Australia (prior to 1980, Chrysler Corporation handled distribution).

Mitsubishi Motors Corporation and Mitsubishi Corporation bought the Tonsley Park production site in Adelaide, where it would build cars until 2008 when the last 380 sedan rolled off the line.

In 1980 the brand had 24 dealerships stocked with the likes of the Sigma and, later, the Colt and Magna.

This included two dealerships in Western Australia, both of which remain: Southside Mitsubishi in Cannington and John Hughes Mitsubishi in Victoria Park.

The brand also announced an updated Outlander PHEV will arrive this month, ahead of a facelifted Eclipse Cross in November.

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