Home / World News / Kalgoorlie dental assistant Natalie Drake-Brockman wins KBCCI’s service star award for August

Kalgoorlie dental assistant Natalie Drake-Brockman wins KBCCI’s service star award for August

A vet nurse turned dental assistant has taken out the Kalgoorlie-Boulder Chamber of Commerce and Industry’s customer service award for August.

Natalie Drake-Brockman moved to Kalgoorlie-Boulder three years ago and worked in hospitality before starting at Smile Dental on Brookman Street.

Many clinic regulars will have seen Ms Drake-Brockman behind the front desk, but her responsibilities also include working with dentists during appointments, assisting with dental implants and making mouth guards and retainers.

Ms Drake-Brockman said she felt lucky to have found a career which combined several of her passions.

“My background was in vet nursing but I have always been really interested in dental,” she said.

“When I was younger and getting my braces done, I was always asking them what all the tools were for.

“Coming from the vet nursing, there are a few things that cross over like doing teeth cleans and X-rays for the animals, but everything else I’ve learnt here.”

With some feeling apprehensive about going to the dentist, Ms Drake-Brockman said good customer service skills were essential in helping to make people feel comfortable.

“We try and make it quite a friendly atmosphere from the moment they come through,” she said. “We try and explain things when they come out from their appointments, too, because a lot of people don’t always understand everything, especially in dental clinic terminology.”

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