First it was plastic bags, now it’s trolleys — Coles has moved to ban them from self-service checkouts.
The trial will be rolled out in 20 stores across the country, including Melbourne’s Fountain Gate, but the grocery giant would not reveal the other locations where its staff would turn away those with trolleys.
The move has already angered shoppers, with many complaining there are not enough staffed checkouts.
A Coles spokesman said the move aimed “to improve service to customers and ease congestion. In a small number of stores we are accepting baskets only through the assisted checkouts”.
But the Herald Sun reported that some customers were told by staff that it was to stop the millions the stores lose in theft through the area.
The supermarket giant insisted it would open more registers if people asked.
“Team members are available to serve customers with trolleys in the main lane registers,” a spokeswoman told the Sun.
“If there is not one vacant the store can open a register to assist customers with their shopping.”
The move comes just months after the furore over the ban on single-use bag and several backflips by Coles as people adjusted to the idea of having to bring their own bags.