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Card collapse back up after telco outage

It’s business as usual for Australian banks and major supermarkets after a Telstra outage left customers unable to withdraw cash or pay at checkouts for hours.

The nation’s big four banks and major supermarkets were among those caught out in the failure, which affected some EFTPOS terminals and access to ATMs across the country.

It took the telco giant hours to fix the problem on Thursday.

“Most customer services have now been restored, and we’re working with our customers on the remaining few,” a Telstra spokesman said.

Commonwealth Bank had issues with some of its merchant payment terminals which left some retailers unable to accept card payments during the outage.

“Services have returned to normal including our ATMs. We apologise and thank you for your patience today as we worked to restore services,” the CBA tweeted.

Australia Post, St George Bank, NAB, Westpac and ANZ were also impacted.

“All EFTPOS transactions, bill payments and banking services are back up and running. Thanks everyone for your patience and understanding,” the postal service tweeted.

Westpac tweeted on Thursday night that the majority of the branches, ATMs and services impacted were “back up and running” before thanking customers for their patience.

Caltex service stations, Coles and Woolworths stores, Big W and liquor retailers BWS and Dan Murphy’s weren’t spared from the outage.

“Telstra has advised us the network connection is back up and running,” Woolworths told AAP, offering an apology to customers for the delay.


* Commonwealth Bank

* Westpac



* St George Bank

* Australia Post

* Woolworths

* Coles

* Caltex

* Big W

* Dan Murphy’s


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